Best Western – Berkshire Hills Inn & Suites Claimed

We met friends we had not seen in a long time with this location being in the middle. Enjoyed sightseeing, hiking and dining out in the Berkshires. Hotel was fine with friendly, hardworking management and staff. All was good. Appreciated the more quiet location as we live in the country and that’s what we’re used to. Nice there was real Half and Half and milk so you didn’t have to use that horrible fake coffee creamer stuff. I tried one of the organic herbal teas, too, and it was yummy. Be sure to try the fresh yogurt direct from a farm. Excellent taste and creamy texture, plus cuts down on waste of all those little individual containers.

Quick summary: very comfortable, clean rooms. Many amenities we expect from Best Western hotels. Friendly, professional staff. Very good value. My review is based on what I expect at well-priced, value-plus hotels. We are fans of the Best Western chain, and this is another example of why. We stayed in room #203, which has two comfy queen beds and lots of pillows. Good-sized work desk, and lots of plugs on the desk and night table to charge your devices. Good lighting. Coffee/tea maker. Iron/board, Microwave and fridge. Tub/shower combo (thank you – I love a tub at the end of a long day!) Toiletries are shampoo, conditioner, and lotion, and of course soaps. Hair dryer. No in-room safe, but those seem to be disappearing. Maybe there is one at the check-in desk. Excellent housekeeping. HVAC and complimentary wifi work well. We didn’t have a lot of time for the complimentary breakfast (we had to have something checked onthe car before heading out,) but were able to grab some fresh fruit, yogurts, and a bagel. There were other hot and cold items on the buffet. Nice public rooms and breakfast room. Laundry room available to hotel guests. The staff is great. The young man on duty in the evening (and its seems in the morning!) was very friendly, professional, and had a wonderful recommendation for dinner. Also helped with directions. Good COVID safety practices. To sum: this was a very good, comfortable stay. I’d be happy to stay here again.

In the heart of the Berkshires. I was warmly greeted at check in. The room was recently updated. Comfortable beds and sheets. Elevator made taking my dogs out a breeze. Gazebo with chairs in back for taking in the view. Too bad we only stayed fir one night.

I had called this hotel previously to ask about things we were disappointed in other recent hotel experiences and they met our expectations and above. We found very helpful desk staff helping us to choose restaurants and directions. The full hot breakfast was fabulous. No complaints! Our only disappointment was not with the hotel but that we traveled a little too early for peak foliage. So glad the hotel did not disappoint!